TRITE – Privacy Policy

Effective Date: [1 May 2026]

1. Introduction

TRITE (“TRITE”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, process, and safeguard information when you access or use our platform, website, applications, and related services (the “Services”).

By using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Account Information

When you register for an account, we may collect:

  • name;
  • username;
  • email address;
  • billing information; and
  • account credentials.

2.2 User Content

We may collect and process information uploaded to the Services, including:

  • legal documents;
  • pleadings;
  • contracts;
  • correspondence;
  • research material;
  • prompts;
  • notes;
  • uploaded files; and
  • other content submitted by users.

2.3 Usage Information

We may automatically collect technical and usage data, including:

  • IP addresses;
  • browser type;
  • device information;
  • operating system;
  • usage logs;
  • pages visited;
  • timestamps;
  • interaction data; and
  • analytics information.

2.4 Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • maintain sessions;
  • improve functionality;
  • analyse usage patterns; and
  • enhance user experience.

Users may adjust browser settings to refuse cookies, although certain functionality may be affected.

3. How We Use Information

We may use collected information to:

  • provide and operate the Services;
  • authenticate users;
  • process transactions and payments;
  • generate AI-assisted outputs;
  • improve platform functionality and performance;
  • monitor system usage and security;
  • communicate with users;
  • provide support;
  • enforce our Terms of Service; and
  • comply with legal obligations.

4. AI Processing and Data Handling

User Content may be processed using artificial intelligence and machine learning systems, including third-party AI model providers.

This processing may involve:

  • document analysis;
  • summarisation;
  • embedding generation;
  • indexing;
  • retrieval systems;
  • prompt processing; and
  • AI-generated outputs.

While we take reasonable steps to work with reputable providers and safeguard information, users acknowledge that AI processing involves inherent technical risks and limitations.

Users remain responsible for determining whether uploading particular confidential or privileged information is appropriate under their professional obligations.

5. Sharing of Information

We may share information with:

  • hosting and cloud infrastructure providers;
  • payment processors;
  • analytics providers;
  • AI model and technology providers;
  • security and monitoring providers; and
  • professional advisors or regulators where legally required.

We do not sell personal information to third parties.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • provide the Services;
  • maintain operational integrity;
  • comply with legal obligations;
  • resolve disputes; and
  • enforce agreements.

We may delete or anonymise information when it is no longer required.

7. Security Measures

We implement reasonable technical and organisational security measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

8. International Processing

Your information may be stored or processed in jurisdictions outside your country of residence, including through third-party infrastructure providers.

By using the Services, you consent to such cross-border processing and storage.

9. User Responsibilities

Users are responsible for:

  • safeguarding their account credentials;
  • ensuring lawful use of the Services;
  • obtaining necessary permissions for uploaded content; and
  • complying with applicable confidentiality and data protection obligations.

10. POPIA and Data Protection Rights

Where applicable under the Protection of Personal Information Act, 2013 (“POPIA”), users may have rights relating to their personal information, including rights to:

  • request access;
  • request correction;
  • object to certain processing;
  • request deletion where legally permissible; and
  • lodge complaints with the Information Regulator.

Requests may be submitted using the contact details below.

11. Children’s Privacy

The Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Third-Party Links and Services

The Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party services.

Users access such services at their own risk.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

For privacy-related questions or requests, please contact:

TRITE

Email: info@trite.co.za

Website: trite.co.za

15. Information Regulator

Users in South Africa may contact the Information Regulator:

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za